Solid Electrics Limited
As updated on 3/8/2021
The following Terms & Conditions apply to all of our work and we assume acceptance by the client upon hiring us for a job.
1. Installation Work
a. All electrical installation work will comply with BS7671 and any amendments in force at
the time of the works.
b. All electrical installation work will comply with applicable Building Regulations in force at
the time of the works.
c. All work will be tested, certified and notified to the local authority if applicable
d. Where flooring coverings may require lifting to allow concealed installation work, no
charge is made for this service, with best endeavours being made to avoid damaging them
and to refit them to an acceptable standard.
e. All endeavours will be made to undertake installation work to a clean standard, using
dustsheets and cleaning equipment as necessary.
f. Whilst undertaking the installation work at the property, the client is required to provide
water and power free of charge.
g. Solid Electrics Limited working hours are either 8am-4pm or 9am-5pm, Monday – Friday
exclusively. Any overtimes and deviations to this are exclusively on our discretion. The client
reserves the right to refuse any works out of the above working hours and must inform us
on commencement of the works.
a. Clearing and/or moving of furniture and other items blocking access to work areas are not
b. Except where detailed, builders’ work (creating of holes larger than 50mm diameter,
creating of support structures, etc) are not included, except as outlined above.
c. Re-decoration and final making good is excluded from quoted costs, unless specifically
detailed as included.
d. Removal from site and disposal of rubble, fittings, wiring, materials, general waste and
packaging is not included.
e. Provision of scaffolds and access towers if that becomes necessary.
3. Extras and Variations
a. All extras and variations must be agreed in writing prior to commencement.
b. Any additional works not covered in our quoted costs may attract additional charges.
a. The costs quoted assume continuous and unhindered access to the site by prior
arrangement with the client.
b. All figures quoted are valid for 30 days from the date of the estimate or quote.
5. Deviations from Building Regulations and BS7671
All work where applicable, will be executed fully in compliance with applicable Building
Regulations and BS7671 in force at the time of the work, particularly in respect of work in
dwellings to allow the legal Part P obligations to be met. Where a client requires deviation
from such regulations, a written instruction and record will be required. A risk assessment
will need to be conducted by a third party for this purpose.
6. Risk and Title of Goods and Property
a. The risk in all goods supplied shall pass to the client upon delivery.
b. The client is responsible for ensuring that the property is insured for the duration of the
Solid Electrics Limited guarantees all work for a period of 12 months from completion,
provided that the work is not altered or interfered with in any way (including third party
Materials and components are subject to manufacturer's warranty.
All installation work is covered by the Napit 6 year insurance-backed Warranty Scheme.
T&Cs apply (See below).
a. For any work over £200 a 30% security deposit is required to secure a starting date. A
higher deposit may be required depending on the nature of the job (e.g unusually higher
cost on materials).
b. Any deposits over £500, we advise to be paid by credit card as the client’s money are
protected under Section 75 of The Consumer Credit Act for up to £30.000. This protection
applies to any stage payments, for the same project, even if they are not taken by a credit
c. Should the client decides not to use a credit card to pay a deposit over £500 they accept
that the deposit won’t be protected under the above Act.
d. The remaining balance is payable on completion.
e. On bigger sized jobs (e.g., rewires) stage payments will be required. This will be agreed in
writing before any works commence.
f. We accept payments only by the following ways: Bank transfer, cash, debit and credit
cards. (online payment – subject to availability on ecommerce @ CRM, website)
g. All payments must be cleared within 7 calendar days from invoice date and satisfactory
completion, unless agreed otherwise. In the case of stage payments, no further works will
take place until payments are cleared.
i. If an invoice has not been cleared within 7 calendar days, or other agreed time Solid
Electrics Limited reserves the right to start debt collection procedures which may attract
additional costs to the client.
9. Deposit Terms
a. No date will be booked until the full amount of the deposit is paid.
b. The customer has the right to cancel the work up to 14 calendar days before the agreed
starting date and receive a full refund of their deposit.
c. The deposit won't be refunded on any cancellations in less than 14 calendar days before
the agreed starting date.
d. 9.c applies even when the works are booked in less than 14 calendar days from the day
the deposit was paid.
10. Personal Data
a. All of our customers details are store in a password protected computer and/or on our
secure accounting platform (eg Quickbooks)
b. We will use the client’s email address and/or home address to send helpful industry
updates and everyday tips, unless we are advised otherwise by the client.
c. We will not pass these details to third parties without the client’s previous agreement.
d. We have a legal obligation to store all of our customers details secure for a number of
years (eg from the HMRC and/or The EIT).
11. COMPLAINTS POLICY
Solid Electrics Limited always endeavours to provide the best service. However, on rare
occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion
of the works, please inspect the work to ensure everything has been carried out based on
the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write
to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days. The business will
arrange a convenient date to come and view and/or remedy the situation. In the unlikely
event the business is unable to resolve your complaint having exhausted the business
complaints procedure, it may be necessary to use another complaint service. Where the
business cannot resolve the complaint to your satisfaction and/or agree to the final
resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached,
you can then escalate your complaint.
LIMITED WARRANTY AGREEMENT
CONTRACTOR: Solid Electrics Limited
This warranty is in lieu of any other warranty, express or implied. Any implied warranties,
including but not limited to, the implied warranty of merchantability, fitness for a
particular purpose, habitability. This does not affect your rights under the Consumer
Rights Act or any other consumer legislation.
This warranty shall be null and void and the Contractor shall not be liable for any damages
or expenses, if the Client does not first grant the Contractor access to the premises and
the opportunity to the Contractor to inspect, correct, or replace alleged defective items,
before the Client incurs expenses or has work done by a replacement contractor. This
does not affect your rights under the Consumer Rights Act or any other consumer
WHAT IS COVERED
The Contractor warrants that the improvements constructed are reasonably free of defects
and within customary tolerances of construction industry. “Customary tolerances of the
construction industry” means tolerances common and expected in the construction industry
and guaranteed to be performed by a skilful and professional contractor. This warranty also
covers work under customary tolerances for all subcontractors and other trades people
under contract with the Contractor, including the crew of the Contractor.
The Contractor further warrants and guarantees that the work reasonably conforms to the
requirements of the contract documents, drawings, plans, and specifications. If any defects
are found, contractor shall repair or replace any of the alleged defective work at its cost.
The work to be corrected will be the particular part or area that is defective. The Contractor
shall start corrective work within a reasonable time after written notice from the Client. The
Contractor shall have the option of repairing or replacing, at its election.
TERM OF WARRANTY – 6 years
This Warranty, as well as the statute of limitations for any claim of damages for defective
work or materials, is 6 years from substantial completion, defined as the date stated on the
relevant Electrical Installation Certificate and only when the project is paid in full by the
Client. If the Contractor performs warranty work within this period, this warranty shall be
extended to the repaired or replaced work itself and be covered for a lifetime after
completion, as to that specific work.
In the case Solid Electrics Limited siege trading the warranty becomes invalid.
This warranty applies to the original Client and may be transferred to any subsequent Client.
EQUIPMENT AND MATERIAL
The Contractor hereby assigns (to the extent they are assignable) and conveys to Client all
manufacturers’ and suppliers' warranties, together with operating instructions if available,
on all goods, material, equipment and appliances provided to the Contractor.
The Contractor has provided certain material, equipment, appliances, and goods that have
been manufactured and or furnished by third party vendors, supply houses, distributors,
and manufacturers (“products”). The Contractor will use its best efforts so that such
products are new and purchased from reputable suppliers. Contractor also agrees to
properly install such materials.
In the event a product is considered defective by the Client, the contractor shall use its best
efforts to contact the supplier or manufacturer and receive a free replacement. The
Contractor shall then within a reasonable time reinstall that new product without charge
and only if they are still under the manufacturer’s warranty.
The Contractor did not manufacture such products. The Contractor warrants its services and
workmanship only. Accordingly, the contractor cannot warrant or guarantee these products
themselves. The Contractor will not be liable for latent defects in any product (not
observable on reasonable inspection). The Client’s sole remedy for defective products, other
than the obligation of the Contractor to replace same, is against such third-party vendors
and their warranties, if any. This limitation still applies and a warranty is not deemed made,
even if the Contractor has furnished the Client with product brochures, literature, or
samples. Nor shall the Contractor be liable for dangerous products, design defects in
products, or defective warnings. However, the Contractor shall lend assistance in settling
any claim resulting from defects in these products.
HOW TO OBTAIN SERVICE
If a problem develops during the warranty period, the Client shall notify the Contractor in
writing of the specific problem. The Client shall give such notice promptly after first
discovering the condition. The Contractor will begin performing the obligations under this
warranty within a reasonable time of receipt of such a request and will diligently pursue
Repair work will be done during the Contractor’s normal working hours, except where delay
will cause additional damage. The Client also agrees to provide the presence (during the
work) of a responsible adult with the authority to approve the repair and sign an acceptance
of repair on completion.
There shall be no charge for the costs and expenses of examination or inspection by the
Contractor, whether not a defect is found or later repaired or replaced. The work will be
done either by the Contractor’s crew or whatever competent workmen or subcontractors
are designated by the Contractor.
The Contractor has sole discretion as between repair or replacement. All efforts shall be
made for a reasonable match, and to repair or replace in the event the original item is no
With respect to any claim asserted by the Client, it is understood there is no right to recover
or request compensation for: incidental, indirect, special, consequential, secondary, or
punitive damages; loss of use; diminution in value; rental costs; moving costs; delay in
occupancy; construction, mortgage, loan, or line of credit interest charges; mortgage
interest rate increases; lost profits or income; medical costs; damages for mental distress,
aggravation, personal injury; or pain and suffering.
The Client should notify the Contractor within a reasonable period after first knowledge of a
problem, not to exceed 30 days. To be covered, the physical signs of the problem must be
WHAT IS NOT COVERED
This limited warranty does not cover the following items.
Damage or defects caused by the failure to maintain any item or keep it in good working
Damage resulting from fire, freezing, storms, electrical malfunction or surge, lightning,
earthquake, pest damage, acts of God, or other unforeseen causes or accidents.
Damage from alterations, misuse, or abuse by any person; ordinary wear and tear; or
problems caused by lack of maintenance.
Damage resulting from your failure to observe any operation instructions furnished at the
time of installation.
Any item furnished, installed, modified, altered, or repaired by you or any other person or
other than the Contractor.
Problems which arise in an attempt to match existing materials. There are limitations
inherent in the matching of existing materials such as discontinued electrical accessory.
Exact duplication in matching, texture, and colour cannot be guaranteed. Variations within
industry tolerances will be considered acceptable.
Extension on any manufacturer warranties. If any equipment, supplied by the Contractor,
becomes defective after the manufacturer's warranty expires replacement full charges will
apply for both labour and materials
Additional or new owners of Solid Electrics Limited reserve the right to amend this warranty
on their discretion.